Privacy Policy

Effective Date: June 2026

Lux Wireless ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and safeguard information you provide when using our service availability check form and related services.

1. Information We Collect

When you submit our lead form we collect the following personal information:

• Name (first and last)
• Phone number
• Service address (street, city, state, zip code)
• TCPA consent acknowledgment and the date/time it was given
• Technical data — IP address, browser type, and referring URL (collected automatically)

We do not collect Social Security numbers, payment card data, or government-issued ID numbers through this form.

2. How We Use Your Information

• To determine whether Lux Wireless service is available at your address
• To contact you about service options, promotions, and account setup by phone, text, or email
• To comply with legal obligations and prevent fraud
• To improve our service coverage and sales operations

By submitting the form, you have consented (as required by the TCPA) to be contacted at the phone number you provided, including via automated calls and text messages. Consent is not a condition of purchase. Standard message and data rates may apply. You may opt out of text messages at any time by replying STOP.

3. Information Sharing

We do not sell your personal information. We may share it with:

• Authorized sales representatives and partner stores who help us provide service in your area
• Service providers who assist with IT, communications, and business operations under confidentiality agreements
• Law enforcement or regulators when required by law or to protect our rights

4. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Lead records are typically retained for a minimum of 2 years for compliance purposes. You may request earlier deletion (see Section 6 below).

5. Your California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know — request disclosure of the categories and specific pieces of personal information we have collected about you
• Delete — request deletion of personal information we have collected from you, subject to certain exceptions
• Opt-out of sale — we do not sell personal information, so no opt-out is required
• Non-discrimination — we will not discriminate against you for exercising any of your CCPA rights

To submit a data deletion or access request, contact us using the information in Section 7 below. We will respond within 45 days as required by law.

6. How to Request Data Deletion

To request deletion of your personal information:

• Email us at privacy@luxwireless.com with the subject line "Data Deletion Request"
• Include your full name, phone number, and the address submitted in your request
• We will confirm receipt within 5 business days and complete the deletion within 45 days

7. Contact Us

8. Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective Date" at the top of this page will reflect the most recent revision. We encourage you to review this policy periodically.

Return to Service Check